Know Our Policies
Know Our Policies
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If you cancel or reschedule an appointment less than 24 hours before your appointment, a $50 cancellation fee will be charged.
New Client Deposits
We ask all first time-clients to provide a $50 deposit fee that will be applied towards your service unless you cancel or reschedule less than 24 hours before your service.
*All Clients must confirm their appt to avoid cancellation since we are by appointment only.*
We do not offer refunds for services delivered. However, we do offer a 3-day grace period (explained more below) for all full lash services. In this time, clients may come in for touch-ups as needed to perfect their look or address anything which they feel is less than satisfactory.
3-Day Grace Period: Free Touch-Ups
We proudly offers a 3-day “grace period” for all full lash service clients. If at any time within 3 days after your original appointment with us you notice anything about your eyelash extensions which is less than satisfactory or just isn’t to your liking, you are entitled to a free touch-up service.
The 3-day free touch-up does not apply to full touch-up clients or weeklies. After the third day, a $45 touch-up fee applies. Free touch-ups may not be honored in the following cases:
If you have not washed your lashes (after the initial 24-hour period) as indicated in your aftercare instructions
If you have applied any sort of mascara, strip lash or cluster to your eyelash extensions
If you are late to your free touch-up appointment
If you cancel or reschedule a free touch-up appointment less than 24 hours before the appointment time, or if you no-show your appointment, you will no longer be eligible to receive a free grace period touch-up. Finally, we thank you in advance for understanding that we do not honor free touch-ups for clients who return with lashes from another establishment.